Technically proficient, an excellence-driven professional with 7+ years of experience increasing efficiency, productivity, and revenue across projects of all sizes. With a critical eye for detail and a disciplined approach to execution, excels at driving projects through to completion based on milestones and top-notch communication.
Experience
- Managed 5-8 concurrent complex projects within enterprise risk programs, delivering initiatives on time while aligning with business objectives and regulatory requirements.
- Partnered with 10+ cross-functional stakeholders to define scope, priorities, and delivery plans, ensuring alignment across business, risk, compliance, and technology teams.
- Coordinated resources for 15-30 technical team members across Development, Database Administrator, Systems Operations, and Infrastructure; managed 200-400 JIRA issues per program.
- Facilitated the development of an internal Statistical Analysis Management application, enabling stakeholders to effectively monitor and assess organizational risk.
- Developed and maintained end-to-end project plans covering 6-18 month delivery cycles, from project initiation through deployment and release.
- Resolved 90% of project conflicts and challenges, ensuring smooth operations and timely deliverables.
- Lead a Multimillion-dollar project budget exceeding $10 million resulting in implementation of 53 community programs for the American Rescue Plan Act.
- Developed and executed project plans and timelines for a variety of IT initiatives, including the implementation of the new Citywide ERP system, incorporating audit checkpoints and risk assessments to maintain process integrity.
- Collaborated with stakeholders to implement a ServiceNow portal for project managers to track project progress, resulted in keeping track of 150+ projects.
- Successfully launched the website for the City's Community Commission Council for public safety and accountability, providing residents easy access to information.
- Effectively communicated with the members of the evaluation committee, offering direction, explanation, and support throughout the evaluation process for 20+ projects.
- Led and managed the lifecycle of 25+ projects with detailed road maps, plans, execution, monitoring, and controlling resulting in significant revenue generation.
- Spearheaded end-to-end delivery for self-service automated application portal leading to timesaving of 80% on manual jobs.
- Delivered Real-Time reporting on campaigns and utilized a CRM (customer relationship management) program to record and control the results of 10,000 consumers.
- Defined implementation strategies, drove strategic planning, and ensured clear, consistent communication across projects, improving team productivity by 20%
- Collaborated cross-functionally with engineering, business, and operations teams to ensure on-time and high-quality project delivery.
- Networked with 75+ specialized clients and fostered relationships, building deep knowledge of compression therapy equipment in the healthcare industry.
- Influenced application owners and program managers to embrace and apply effective tactics that decreased inefficiencies and saved 10 hours per week on overall execution processes.
- Optimized and restructured complex data sets by using ETL to simplify and accelerate query and reporting processes saving time up to 5 hours per week.
- Chaired end-to-end upgrades for applications by partnering with cross-functional teams, stakeholders, and development teams ensuring 100% deliverables within time by identification and removal of roadblocks.
- Led a project to create awareness of compression therapy for targeting 2000 diabetic patients living with socio-economic constraints.
- Covered the entire spectrum of the Oil and Gas value chain, including up and downstream research on the industry by developing quantitative and qualitative reports for the clients to grow their businesses by 20%.
- Analysis of 30+ business documentation to identify areas of risk and enhance workflow processes.
- Facilitated communication and negotiation within and across project teams, escalated risks as required to the appropriate level of management.
- Communicated across four departments to schedule and plan bi-weekly meetings to ensure the team was aligned with projects and the overall company mission.
Education
Master of Information Technology and Management (MS)
Courses: Data Warehousing, Management Information System, Object Oriented App Development, Service Oriented Architecture, Project Management for Information Technology, Vendor Management and Service Level Agreement.
Master of Business Administration (MBA)
Courses: Managerial Statistics, Organizational Behavior, Business Law, Financial Accounting, Managerial Economics.
Courses: Computer Science, Bio-Chemistry, Biotechnology.
Core Competencies
Management & Strategy
Technical & Data Analysis
Tools & Platforms
Additional Skills & Keywords for ATS Optimization
Role Titles & Variations: Technical Project Manager (TPM), Senior TPM, Lead TPM, IT Project Manager, Product Manager (PM), Technical Product Manager, Product Owner (PO), Scrum Master, Program Manager, Delivery Manager, Engineering Manager, Solutions Architect, Business Analyst (BA), System Analyst, Agile Coach, Release Manager, Operations Manager, Data Scientist, Cloud Architect, Implementation Manager.
Cloud & Infrastructure: Cloud Computing, AWS (Amazon Web Services), GCP (Google Cloud Platform), Azure (Microsoft), Cloud Architect, Docker, Kubernetes (K8s), Containers, Microservices, Serverless, Lambda, EC2, S3, RDS, BigQuery, Redshift, Snowflake, Terraform, Ansible, Jenkins, CI/CD Pipelines, DevOps, Infrastructure as Code (IaC), Virtualization, VMware, SaaS (Software as a Service), PaaS (Platform as a Service), IaaS (Infrastructure as a Service), Hybrid Cloud, Multi-Cloud Strategy.
Project Management Tools & Productivity: JIRA, Atlassian, Confluence, Monday.com, Trello, Asana, Linear, ServiceNow, Salesforce, HubSpot, Microsoft Project (MS Project), Excel (Advanced, Macros, VBA), PowerPoint, Visio, Lucidchart, Miro, Figma, Slack, Microsoft Teams, Zoom, SharePoint, Basecamp, Smartsheet, Wrike, ClickUp, Aha!, Productboard.
Methodologies & Frameworks: Agile, Scrum, Kanban, Waterfall, SAFe (Scaled Agile Framework), LeSS (Large Scale Scrum), XP (Extreme Programming), Lean, Six Sigma, DMAIC, TDD (Test Driven Development), BDD (Behavior Driven Development), SDLC (Software Development Life Cycle), Rapid Application Development (RAD), PRINCE2, PMBOK, ITIL, ITSM.
Technical Skills & Languages: SQL (Advanced), Python, R, Java, JavaScript, HTML, CSS, React, Node.js, C++, C#, .NET, API Integration, RESTful APIs, SOAP, GraphQL, JSON, XML, Database Design, Data Modeling, ETL, Data Warehousing, System Architecture, Object-Oriented Programming (OOP), SOA (Service Oriented Architecture), Git, GitHub, GitLab, Bitbucket, Version Control.
Data & Analytics: Tableau, Power BI, Looker, Google Analytics, Adobe Analytics, Mixpanel, Amplitude, Domo, QlikView, Data Visualization, Business Intelligence (BI), KPI Tracking, OKRs (Objectives and Key Results), ROI Analysis, A/B Testing, User Research, Market Research, SWOT Analysis, Competitive Analysis, Root Cause Analysis, Forecasting, Budgeting.
Compliance, Security & Soft Skills: Risk Management, Risk Mitigation, Change Management, Stakeholder Management, Vendor Management, Cross-Functional Leadership, Strategic Planning, Roadmap Development, MVP (Minimum Viable Product), Go-to-Market (GTM) Strategy, User Acceptance Testing (UAT), Quality Assurance (QA), Cyber Security, GDPR, CCPA, HIPAA, SOC2, PCI-DSS, Information Security, Crisis Management, Negotiation, Public Speaking, Mentoring, Team Building.
Locations: Chicago, IL, Illinois, Remote, Hybrid, On-site, Global, Relocation, United States, USA, North America.
